Utility Bill

Utility Bill Payment Policy: 

  • Utility bills are due on the 25th of the month.
  • Late fees are applied at 10:00 AM on the 26th of the month. If the 25th falls on a holiday or weekend, late fees are applied at 10:00 AM on the next business day.
  • All past due accounts will be sent a notice on the 5th of the following month. Disconnect door hangers will be hung ten days later on the 15th.
  • Any accounts still reflecting a past due notice from the previous month will be disconnected on the 17th of the month.
  • If you are running behind or suffering a financial hardship, please call City Hall to be put on a payment plan. Dishonored payment plans will not be re-instated.
  • If a payment is missed while a customer is on a payment plan, water will be turned off the following morning.
  • Water disconnected due to nonpayment will not be turned back on until the balance is paid in full in addition to the $50 disconnect and $50 reconnect fees. 

 

Utility payments options include:

  • In Person or by phone at City Hall
    • Monday-Friday 8:00 AM-4:30 PM at 357 4th Street 218-439-6582.
  • Drop Box
    • The drop box is available 24 hours a day and is located at 357 4th Street.

We are so excited to officially introduce the NEW Online Payments Portal to our citizens. This new portal is user-friendly and provides robust capabilities to manage your account(s), while improving the overall experience of paying your utility bill.

Audubon__FAQs_(1).pdf